Elmwood Pediatric Group of Rochester

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Update on Coronavirus:

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With the spread of Coronavirus, our top priority remains the health and safety of both our patients and staff.

We have decided to make changes to our offices and how we schedule patients in order to accomplish this.

STARTING MONDAY MARCH 16th:

• We will NO LONGER be doing morning or evening walk-ins at either office.
• Our Bushnell’s Basin office will ONLY be used for well visits or non-sick follow ups (such as med checks, rash without fever, weight checks, etc)
• Our Clinton Crossings office will be seeing ONLY well visits in the morning and ONLY sick visits in the afternoon.
• If you feel that your ill child cannot wait until the afternoon to be seen, please call to speak with one of our triage nurses who may refer you to an Urgent Care or the ED.
• If you have a well visit or follow up in the next few weeks, you may receive a call to reschedule to a different time or office. Based on possible staffing changes in the future, there also may be times where you will be changed to a different provider at the last minute.
• If you are coming in for a scheduled sick visit, please limit the number of people who are accompanying the patient (ideally only one parent and the ill child)
• As per usual, we will still have nurses available to give advice and triage any concerns.
• We are in the process of starting telemedicine visits in the next week to better accommodate patients and encourage you to sign up for our Patient Portal as well.
• We are continuing to follow the Monroe County Health Department and CDC guidelines and encourage you to visit those websites to help answer questions you may have about COVID-19.

We are currently unable to do COVID19 testing in our office.

However if your child is sick AND

• there is travel history to China, Japan, South Korea, Iran or Europe OR
• there has been direct contact with someone who tested positive for COVID-19

then please call our office for further advice.

We truly appreciate your continued patience as we try to provide the best care for all of our patients in this ever-changing situation.